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ISO 20000-1:2005: IT service management
Overview
The ISO
20000-1:2005 is the first global standard that specifically targets the
IT Service Management with an integrated set of management
processes for effective delivery of services. ISO 20000:1-2005 is based on the
ITIL (Information Technology Infrastructure Library) framework.
ISO 20000-1 certification
ISO
20000-1 is developing into the most important standard for
IT service management. It has become important for companies to
meet this standard, and many will look for ISO 20000-1 accreditation
among suppliers and partners.
ISO 20000-1 consists of two parts:
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ISO 20000-1 defines the requirements
for an organisation to deliver services of an acceptable
quality. The scope of ISO 20000-1 includes requirements for a management
system; planning and implementing service management;
planning and implementing new or changed services; service
delivery process; relationship processes; resolution processes;
control processes and release processes. |
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BS 15000-2 is the code of
practice. It describes the best practices for service
management processes within the scope of ISO 20000-1. The code of practice
will be useful to organisations that are preparing to be
audited against ISO 15000-1 or planning service improvements. |
Benefits of adoption
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Organisation will be more competitive |
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Reduction in risks and costs and |
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Reduction in time to market new products
and services |
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Improves value for money and service
quality |
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Ensures that the customer's SLAs are met |
Certification process
The certification process is a multiple-step process. The certification
cycle is described briefly:
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Application for certification |
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Offer from TUV India |
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Offer acceptance from client and order
confirmation by TUV India |
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Preaudit (optional) |
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Certification audit |
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Issue of certificate on successful completion
of certification audit |
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Surveillance audits at defined interval |
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Recertification audit |
TUV's services
TUV India has qualified auditors with expertise in IT and
IT service management to conduct the audits. Our expert team
will guide your organisation to achieve this certification.
Contact us
Ms.Dipti Ranade
Product in-charge
Tel: 022-6647 7073
Email: dipti@tuv-nord.com
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